SHIPPING/ REFUNDS/ RETURNS
Lead time and shipping varies depending on the product. We strive to provide accurate shipping information in each product description. Please note that changes to an address cannot be made after 48 hours of order receipt. Once your order has shipped, we cannot make changes to the order.
Our goal is to ship all in stock items as quickly as possible. Some items will be shipped directly from the manufacturer. Carrier tracking information will be provided once shipped. Fig + Nash and vendors may use several delivery methods including FedEx, UPS, USPS, etc. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 5-7 business days.
Inventory levels and availability of product can change rapidly. Changes to an estimated shipping time frame attributed to a delay in production or item sell-out may occur. Fig+Nash will notify you of any changes to the item(s) in your order and ship any available items. Custom furniture and all artwork orders cannot be canceled. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.
We accept Visa, MasterCard, American Express and Discover.
All transactions will be conducted in USD, US Dollars.
Refunds and Returns
Returns will be accepted within 30 days from the shipment date. Special orders may be subject to a 15% restocking fee. The item must be returned to us in the original and unused condition and with original packaging. Items may be exchanged or refunded back to the purchaser’s credit card. We cannot issue a refund to a gift recipient. Shipping charges are non-refundable and all costs for return shipments are the responsibility of the customer. Please email us first at firstname.lastname@example.org for a return authorization and detailed return instructions. Once your return is received and inspected, we will send you an email notification that your return has been received. Upon approval, a refund will be processed to the original method of payment. Restocking fees may be applicable on certain items and will be deducted from the refund amount. Sale items cannot be returned.
Damage Claims: Claims on items received broken or damaged must be made within 72 hours of receipt of your package. Please inspect your purchases immediately. Please notify us at email@example.com with any damage claims.
Customer Service Contact: